Shipping Policy

Welcome to BEILEI. We are committed to providing reliable and efficient shipping services to ensure your order arrives safely and on time.

Shipping Rates

  • Free Standard Shipping on all orders over $52 USD

  • Orders under $52 USD will be charged a flat shipping fee of $6.99 USD

Shipping fees are automatically calculated at checkout.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Please note:

  • Orders are not processed or shipped on weekends or holidays.

  • Processing times may be slightly delayed during holidays or promotional periods.

Shipping Time

United States

Estimated shipping time: 5–12 business days

International Orders

Estimated shipping time: 7–18 business days

Estimated Total Delivery Time

The total delivery time includes both processing time and shipping time.

  • United States: Approximately 6–15 business days

  • International Orders: Approximately 8–21 business days

Please note that delivery times are estimates and may vary due to customs inspections, weather conditions, carrier delays, or high shipping volumes.

Restricted Delivery Areas

For security, legal, and logistics reasons, BEILEI does not ship to certain restricted or special areas, including but not limited to:

  • Military bases

  • Restricted government facilities

  • High-security zones

  • Remote islands or inaccessible locations

  • Areas restricted by shipping carriers or local regulations

If an order is placed using a non-deliverable or restricted address, we reserve the right to cancel the order and issue a refund.

Customers are responsible for providing a valid and deliverable shipping address at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can track your order at any time using the tracking information provided.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

BEILEI is not responsible for lost packages or delivery delays caused by incorrect shipping information provided by customers.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date or delivery confirmation.

We will work with the shipping carrier to assist you as quickly as possible.

Customs Duties & Taxes

International orders may be subject to customs duties or import taxes depending on local regulations.

These charges are the responsibility of the customer.

Contact Us

BEILEI Customer Support
Email: info@beileihome.com
Phone: +1 (706) 255-0084

We believe comfort is found in the little things — a soft pillow after a long day, a cozy corner filled with warmth, or a quiet moment spent relaxing at home.

Our Story

Our story began in Zhejiang, China, where our team has been working with home textiles and soft furnishings since 2003. What started as a small manufacturing business gradually grew into a passion for creating plush pillows and cozy home accessories designed for everyday living.

Inspired by modern cozy spaces and simple home aesthetics, we create products that bring softness, warmth, and personality into bedrooms, living rooms, dorm spaces, and relaxing corners. From plush body pillows to decorative cushions, every piece is designed to make everyday spaces feel a little more comfortable and inviting.

We focus on soft textures, playful details, and designs that naturally fit into modern homes. Whether it’s a cute plush pillow on the sofa or a decorative cushion placed beside your bed, we believe these small touches help create a home that feels calm, personal, and lived in.

Today, our products are shared with customers around the world who enjoy cozy living and comfortable home decor. As we continue to grow, our goal remains simple — to create soft home essentials that make everyday life feel warmer and more relaxing.

Thank you for being part of our journey.