Shipping policy

Welcome to BeiLei. All products are designed and manufactured in our factory in Yiwu, China. We maintain a dedicated U.S. warehouse in New York to ensure faster and more reliable shipping and returns for our U.S. customers.

Factory Address: No. 5 Baoyuan Road, Yidong Industrial Park, Niansanli Street, Yiwu City, Jinhua City, Zhejiang Province, China

U.S. Warehouse Address: 135 W 23rd St, New York, NY 10011, United States

Contact: Email: info@beileihome.com Phone: +1 (706) 255-0084

Shipping Rates

  • Free Standard Shipping on all orders over $52 USD.
  • Orders under $52 USD will incur a flat shipping fee of $6.99 USD.

Shipping fees are automatically calculated and shown at checkout.

Processing Time All orders are processed within 1–3 business days after payment confirmation. This includes quality inspection, repackaging, and preparation for shipment from our U.S. warehouse.

Please note:

  • Orders are not processed or shipped on weekends or major U.S. holidays.
  • Processing times may be slightly longer during peak seasons or Chinese New Year.

Shipping Time (U.S. Domestic Only) We currently ship to addresses within the United States from our U.S. warehouse.

  • Estimated delivery: 5–12 business days after processing.

Estimated Total Delivery Time

  • United States: Approximately 6–15 business days from the date of order (including processing and shipping).

Delivery times are estimates only and may vary due to carrier delays, weather conditions, or high order volumes.

Restricted Delivery Areas We do not ship to the following locations:

  • Alaska
  • Hawaii
  • APO/FPO (Military) addresses
  • Restricted government facilities
  • High-security or inaccessible areas
  • Any locations restricted by shipping carriers or local regulations

If an order is placed with an invalid or restricted address, we reserve the right to cancel the order and issue a full refund.

Order Tracking Once your order ships from our U.S. warehouse, you will receive a shipping confirmation email with a tracking number. You can track your package at any time using the provided link.

Lost or Damaged Packages Please contact us within 7 days of the estimated delivery date if your package is lost or arrives damaged. We will work with the carrier to resolve the issue promptly.

Returns All returns are processed through our U.S. warehouse. Please refer to our Return & Refund Policy for detailed instructions.